Hyatt Centric Key West Resort & Spa

Location was good ~ room was nice ~ staff was excellent

Location amenities and service

This location is perfect! It's so close to Duval Street and right around the corner from the marina which has amazing restaurants and bars! We loved to eat and watch the boats come in. It is also just across the street from amazing shopping. We walked everywhere! It was my first time in Key West and my husband's fourth. He has stayed at the Hyatt Centric in the past. This hotel and location will not disappoint!

The gym is absolutely beautiful, room was a great size, layout was good, enjoyed the view and loved having the kitchen in the room. Staff were always super friendly and helpful.

No Comment about the Hyatt Centric. However, I made reservations for four days over Christmas on November 25th via EXPEDIA at the GRAND HYATT BAHA MAR IN NASSAU IN THE BAHAMAS. A few days later I called to make restaurant reservations, but the concierge seemed to know very little about her "HOTEL". She switched me to the desk. Not much better, but they did tell me that the Baha Mar is NOT all inclusive, and NOT Adults only -- our two specifications to EXPEDIA. I tried to cancel. The Grand Hyatt said the latest cancellation date was November 23rd. I didn't even make the reservations until November 25th. They would do nothing to cancel the reservations or make any accommodation. This place is REALLY uncooperative. I would recommend going somewhere else -- anywhere else. I'm really angry about their lousy customer service policies. I guess we're stuck going to somewhere we don't want to go at a VERY high price. This experience has really left a sour taste in my mouth for the Hyatt Hotels. I've stayed at many in the past, but I think I'll choose other hotels in the future.